anything wrong with this resume. Thanks for all your help?
Objective
I would like to apply myself to an executive-level position with responsibilities in Technical Support and Customer Relations.
Strengths
•Project Management Team Building & Leadership
•Staffing & Budgeting Planning & Scheduling
•Process Improvement
•Customer Service and Support
•Call Center, Management, Telephony, Computer Telephony Integration
•Proven ability to reach goals.
COMPUTER SKILLS
•Microsoft Windows XP, Win 2K, Win NT, Win 98 SE, Win 95, DOS, Linux Microsoft Office 2003 Professional (Word, Excel, PowerPoint, Outlook, Publisher)Photoshop 7.0 Illustrator AS400 Symantec Products Panda Internet Security McAfee Products Lotus Notes Symantec Ghost Configure Linux/server
Accomplishments
•Single handedly handled network troubleshooting for eleven computers
•I directed the customer service and technical support for a fortune 500 company
Experience
08-2008-Current
Tiger direct
Business Account Manager
Business to business Sales
•Meeting sales goals
•Prospecting Client’s
•Taking in/outgoing calls in a call center office setting.
•Faxing quotes daily to clients.
CompUSA Inc. Raleigh, NC (December 05 – November 06)
Technical Services Manager
•Opening and closing store responsibilities, including cash management for a Multi-million dollar company.
•maintaining Profit & Loss statements for the entire technical services department
•Hiring, scheduling, training, and managing a team of 8-11 associates
•Ordering, sourcing parts, and communicating with multiple vendors
•Motivating sales, upgrades, and all other technical services in order to maximize
Profit and sales
Accelerated Language Academy Raleigh, NC (Jan 03 – July 06)
•Network Designer/Administrator and Graphic Design Artist
•Answered in/outgoing phone calls
•Maintained in/outgoing faxes
•Handled in/outgoing Mail
•Designed and installed computer network
Merchants Tire and Auto
3-2008/
•Analyzed problems and developed solutions within an appropriate time frame.
Just Tires
Service Technician
2-2007/3-2008
•Made constant clear and concise communication with employees and management.
•Analyzed problems and developing solutions within an appropriate time frame.
EDUCATION
•ECPI Technical College Raleigh A+ Certification (Pending) May-June 2005
•Wilfred Laurier University Kitchner, Ontario September 2001—December 2002
September 29th, 2008 at 5:33 am
It’s generally regarded as a “no-no” to use personal pronouns on your resume (I, me, my). I think you should also be more consistent with the overall format of the resume (especially in regard to dates) as the current format is a little confusing and it’s easy to get lost. Go back and fix your punctuation. There are lots of unnecessarily capitalized words and a couple sentences that need commas. I also think you should be consistent with the verb tenses. In some places you use present tense and in others you use past tense. Pick one and stick with it. Finally, just clean it up a little bit. Make all of your section headers identical and use the same amount of spacing between each section. Good luck with your job hunt!